FAQs

What is the difference between the models?

X11 is metal / V11 is plastic 800 nails p / c
H1 is metal / M1 is plastic 200 nails p / c

What happens when the ink cartridge is empty?

BUY A NEW ONE
M1/H1 (small): $ 40
V11/X11 (big): $ 56

Does the cartridge print all colors?

YES

What comes in the box?

BASE GEL, NAIL MASK, PG4, TOP GEL, CARTRIDGE, MINILAMP, NAIL HOLDER, ACETONE AND ALCOHOL PAD, NAILS GUARD, CABLE, MANUAL

What do I need to buy separately?

IF YOU WANT TO PRINT ON ALREADY COLORED BASES YOU BUY A PG0

Are the metal models better?

THEY LAST LONGER AND LOOK PRETTIER/FANCIER

Which of the models print pictures?

ALL OF THEM

Which model print better quality pictures?

ALL MODELS PRINT EXACT SAME QUALITY

Can I print on long nails?

YES. YOU CAN ADJUST THE DESIGN OR PICTURE TO NAIL SIZE

What is the warranty policy?

ONE YEAR AGAINST FACTORY DEFECTS

What is the return policy?

MACHINE CAN BE RETURNED BEFORE 7 DAYS FROM PURCHASE. FULL REFUND APPLIES AFTER CHECKING PRODUCT CONDITION.

Should I buy special polishes?

YOU CAN USE ANY TOP GEL AND/OR BASE GEL. PG AND NAIL MASK ARE EXCLUSIVELY SOLD BY US

How do I get started when I get the machine?

THIS IS VERY IMPORTANT. WE ASSIST YOU IN SETTING UP THE MACHINE. JUST CONTACT OUR SUPPORT TEAM (IG or CALL) AS SOON AS YOU RECEIVE IT.

Does it print on acrylic nails?

YES. IT PRINTS ON ANY NAIL (ACRYLIC GEL, DIP POWER). THE FINISHING IS GEL

Where do I get the designs from?

JUST DOWNLOAD OUR APP O2NAILS (GOOGLE PLAY STORE OR APPLE STORE). YOU WILL FIND MORE THAN 2000 DESIGNS. YOU CAN ALSO DOWNLOAD ANY IMAGE FROM ANY WEBSITE OF 3rd APP (PINTEREST FOR EXAMPLE).

How much can I charge my customers for a print?

DEPENDING ON YOUR LOCATION, TYPE OF CUSTOMER AND TYPE OF PRINT YOU CAN CHARGE FROM $5 UP TO $20

Are there financing plans?

WE OFFER AFFIRM PAYMENTS OR OUR OUR FINANCING PLAN

Shipping options

YOU CHOOSE SHIPPING METHOD (ECONOMY= 2 to 8 BUSINESS DAYS, PRIORITY= 2 BUSINESS DAYS, OVERNIGHT= NEXT DAY DELIVERY)

What payment methods do you offer?

CREDIT & DEBIT CARDS, PAY PAL
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