Return Policy

Our commitment:

We work hard every day to delight our customers through innovation and technology. If you are not fully satisfied with your purchase, let us help you with a replacement or return.

Return and exchange periods

If you want to return or exchange your purchase, you may do it within 7 days from the time period begins which is the day you receive your product

Restocking fee

Our items have a restocking fee of 20% of item purchase price

Nonreturnable items

All Final Sale merchandise cannot be returned. Other nonreturnable purchases include Open Box items, Liquids, Powders and any Flammable item. Also custom and/or personalized orders, gift packaging, opened consumable items including batteries, cleaning agents, oils, cleaners, ink.

Like-new condition

Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return and its original tags must be attached for us to accept a return.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

How to return an item

Please contact us through any of the available channels (website, IG, Email) to discuss your case. Once this is agreed please follow below instructions:

Gather the purchases you want to return, along with the original contents and packaging.
You will get free shipping on your return if the item is defective by using our pre-paid label. We will send you a prepaid shipping label. Print and put the return label on the package and take it to an authorized Carrier drop off location and ship it to us during your return period.
To return your product, you should mail your product to:

Next2nails LLC, 2385 NW 70TH Av, Suite 14A,
Miami, FL 33122

You will be responsible for paying for your own shipping costs for returning your item (except for defective items under warranty). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Tech Support

Got questions about your device? We've got answers whenever you need them.
Our Agents are available Mon to Fri 9am to 9pm. SMS or Call us at 1-904-414-5372
We want to be sure you are getting the most out of your new device So, if you have questions or need help, call us for expert assistance. This service is available for 2 weeks after your purchase date.

Refund method and timing

With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.

For returns by mail, once we receive your return, we will process it within 7 business days. Depending on your bank's processing time, it may take up to 7 days after we process the return to reflect on your account.

Other considerations

Damaged, defective or incorrect items

If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period and we'll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-904-4145372

Returns lacking proof of purchase

Reimbursements on returns lacking proof of purchase may require an email address, may be denied or limited, and state sales taxes and fees will not be reimbursed.

Product accessories and packaging

Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.

Export regulations

If you live outside the United States, please remember to comply with all U.S. Export Administration Regulations and control laws, and know that return shipments to Beauty Innovation need to occur within the U.S.